{"id":9025682,"date":"2017-01-25T08:00:51","date_gmt":"2017-01-25T07:00:51","guid":{"rendered":"http:\/\/www.gremicat.es\/?p=9090"},"modified":"2017-01-25T08:00:51","modified_gmt":"2017-01-25T07:00:51","slug":"obligacion-hojas-reclamacion-2","status":"publish","type":"post","link":"https:\/\/www.gremicat.es\/en\/obligacion-hojas-reclamacion-2\/","title":{"rendered":"Obligaci\u00f3n de tener hojas de reclamaci\u00f3n"},"content":{"rendered":"

Obligaci\u00f3n de tener hojas de reclamaci\u00f3n en comercios.<\/p>\n

[texto_central]<\/p>\n

\u00bfLos establecimientos tienen la obligaci\u00f3n de disponer de hojas de reclamaci\u00f3n y denuncia?<\/strong><\/p>\n

Todos los establecimientos comerciales deben tener hojas oficiales de queja, reclamaci\u00f3n y denuncia a disposici\u00f3n de las personas consumidoras y usuarias.<\/p>\n

Quedan excluidos de la obligaci\u00f3n de disponer de hojas oficiales de queja, reclamaci\u00f3n y denuncia:<\/p>\n

-Los fedatarios p\u00fablicos o el personal que ejerza potestades p\u00fablicas siempre que sea retribuido mediante arancel.<\/p>\n

-Los servicios p\u00fablicos prestados directamente por la Administraci\u00f3n.<\/p>\n

-Los centros que imparten ense\u00f1anzas regladas.<\/p>\n

-Todas las actividades que disponen de normativa espec\u00edfica en materia de hojas de queja, reclamaci\u00f3n o denuncia.<\/p>\n

Los establecimientos comerciales deben exhibir al p\u00fablico, de manera permanente y en un lugar bien visible, un cartel donde se anuncie la disponibilidad de las hojas oficiales de queja, reclamaci\u00f3n y denuncia. En este cartel, tambi\u00e9n se debe indicar un n\u00famero de tel\u00e9fono de atenci\u00f3n ciudadana para hacer consultas de consumo y, si el establecimiento dispone de ello, el n\u00famero de tel\u00e9fono o el correo electr\u00f3nico de atenci\u00f3n al consumidor.<\/p>\n

\u00bfCu\u00e1ndo est\u00e1 obligado un establecimiento a entregar la hoja de reclamaci\u00f3n o denuncia?<\/strong><\/p>\n

Seg\u00fan el Decreto 121\/2013 de la Generalitat de Catalunya relativo a la regulaci\u00f3n de las hojas oficiales de queja, reclamaci\u00f3n o denuncia, un establecimiento est\u00e1 obligado a entregar la hoja de reclamaci\u00f3n siempre que un consumidor, sea cliente o no, la pida. Es obligatorio entregarla y sellarla en cualquier caso, aunque no se haya formalizado la relaci\u00f3n comercial o se considere que la persona consumidora no tiene raz\u00f3n. El hecho de entregar y sellar la hoja no implica la aceptaci\u00f3n de las pretensiones del reclamante, \u00fanicamente indica que se ha recibido la reclamaci\u00f3n, y que se estudiar\u00e1.<\/p>\n

Cuando la hoja de reclamaci\u00f3n se formalice en el establecimiento comercial:<\/p>\n

-Se debe indicar la fecha.<\/p>\n

-Se debe sellar o firmar.<\/p>\n

-El establecimiento puede formular alegaciones, en el apartado de la hoja especialmente habilitado a este efecto.<\/p>\n

El establecimiento debe quedarse una copia y entregar las otras dos al consumidor debidamente selladas. Es obligaci\u00f3n del consumidor llevarla al organismo competente. En caso de que no se hagan las alegaciones a la reclamaci\u00f3n en la misma hoja o que se quiera estudiar mejor el caso, la empresa debe responder a la reclamaci\u00f3n en 30 d\u00edas.<\/p>\n

Para ampliar esta informaci\u00f3n consulta con Asesor\u00eda laboral<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Obligaci\u00f3n de tener hojas de reclamaci\u00f3n en comercios. [texto_central] \u00bfLos establecimientos tienen la obligaci\u00f3n de disponer de hojas de reclamaci\u00f3n …<\/span><\/p>\n","protected":false},"author":1,"featured_media":9025683,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[868,1],"tags":[],"class_list":["post-9025682","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-laboral","category-sin-categoria"],"yoast_head":"\nObligaci\u00f3n de tener hojas de reclamaci\u00f3n - gremicat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gremicat.es\/en\/obligacion-hojas-reclamacion-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Obligaci\u00f3n de tener hojas de reclamaci\u00f3n - gremicat\" \/>\n<meta property=\"og:description\" content=\"Obligaci\u00f3n de tener hojas de reclamaci\u00f3n en comercios. 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