{"id":9025730,"date":"2017-03-21T12:52:45","date_gmt":"2017-03-21T11:52:45","guid":{"rendered":"http:\/\/gremicat.es\/?p=9542"},"modified":"2017-03-21T12:52:45","modified_gmt":"2017-03-21T11:52:45","slug":"enquesta-satisfaccio-de-clients","status":"publish","type":"post","link":"https:\/\/www.gremicat.es\/ca\/enquesta-satisfaccio-de-clients\/","title":{"rendered":"Enquesta satisfacci\u00f3 de clients"},"content":{"rendered":"

\nEls nostres clients satisfets amb els serveis que prestem, aix\u00f2 \u00e9s el que es despr\u00e8n dels resultats de l’enquesta que hem realitzat durant el mes de setembre de 2016.<\/p>\n

[texto_central]<\/p>\n

Aquesta enquesta tenia l’objectiu de con\u00e8ixer la vostra opini\u00f3 per potenciar els nostres punts forts i millorar en els punts febles que es detectessin.<\/p>\n

Resultats de l’enquesta:<\/h3>\n

La dada m\u00e9s rellevant per a nosaltres \u00e9s la confian\u00e7a que els clients dipositen en els nostres professionals, ja que els diferents serveis que prestem (fiscal, comptable, laboral i jur\u00eddic) obtenen notes superiors a 9.<\/p>\n

Tamb\u00e9 es valora molt positivament l’atenci\u00f3 prestada per tot el personal de Gremicat a les diferents \u00e0rees. I encara que els resultats segueixen sent bons, s\u00ed que detectem un punt per millorar els aspectes com el temps d’espera a ser at\u00e8s i la informaci\u00f3 que prestem a trav\u00e9s de la nostra web i la nostra newsletter.<\/p>\n

La valoraci\u00f3 global de Gremicat \u00e9s molt satisfact\u00f2ria, ja que la puntuaci\u00f3 mitjana \u00e9s de 8,7 (amb unes puntuacions que en cap cas han baixat de 7).<\/p>\n

Finalment estem molt contents amb la fidelitzaci\u00f3 dels nostres clients, que es valora amb la pregunta de si recomanarien els nostres serveis. La resposta t\u00e9 una nota mitjana de 9,18. Pel que podem dir, que la nostra clientela \u00e9s fidel a Gremicat.<\/p>\n

Aquests resultats ens animen a continuar treballant intensament<\/em>, generant valor i prestant un servei de qualitat adaptat a les necessitats dels nostres clients, per\u00f2 tamb\u00e9 parant atenci\u00f3 a aquells aspectes que encara podem millorar.<\/p>\n

\"IMG_6201\"<\/div>\n
\"IMG_6202\"<\/div>\n
<\/div>\n

ELEMENTS POSITIUS<\/h3>\n
<\/div>\n

-L’atenci\u00f3 que tot el personal de Gremicat presta als clients.<\/em><\/p>\n

-La confian\u00e7a que dipositen els nostres clients en els professionals que treballem en Gremicat en tots els departaments per igual.
\n<\/em><\/p>\n

-La valoraci\u00f3 global de Gremicat molt satisfact\u00f2ria (8,7 de mitjana).<\/em><\/p>\n

-Nivell de fidelitzaci\u00f3 alt. Recomanarien els nostres serveis (9,18 mitjana). En realitat ja est\u00e0 succeint a causa que una part important de les altes provenen de refer\u00e8ncies dels nostres clients.<\/em><\/p>\n

ELEMENTS A MILLORAR<\/h3>\n

-El temps d’espera per ser at\u00e8s el client en les oficines de Gremicat i l’atenci\u00f3 rebuda en aquest per\u00edode.<\/em><\/p>\n

-Informaci\u00f3 en la facturaci\u00f3. Dubtes en c\u00e0rrecs fora dels aplicats en la tarifa mensual.<\/em><\/p>\n

-Informaci\u00f3 que prestem a trav\u00e9s de la nostra web i newsletter.\u00a0<\/em><\/p>\n

 <\/p>\n

GR\u00c0CIES PER LA VOSTRA CONFIAN\u00c7A I FIDELITAT!<\/strong><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Els nostres clients satisfets amb els serveis que prestem, aix\u00f2 \u00e9s el que es despr\u00e8n dels resultats de l’enquesta que …<\/span><\/p>\n","protected":false},"author":1,"featured_media":9025731,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9025730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"\nEnquesta satisfacci\u00f3 de clients - gremicat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gremicat.es\/ca\/enquesta-satisfaccio-de-clients\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enquesta satisfacci\u00f3 de clients - gremicat\" \/>\n<meta property=\"og:description\" content=\"Els nostres clients satisfets amb els serveis que prestem, aix\u00f2 \u00e9s el que es despr\u00e8n dels resultats de l’enquesta que ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gremicat.es\/ca\/enquesta-satisfaccio-de-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"gremicat\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-21T11:52:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gremicat.es\/wp-content\/uploads\/2017\/02\/encuestachica.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gremicat\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"gremicat\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/ca\\\/enquesta-satisfaccio-de-clients\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/ca\\\/enquesta-satisfaccio-de-clients\\\/\"},\"author\":{\"name\":\"gremicat\",\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/#\\\/schema\\\/person\\\/ac1bfa0959d68dd45407bf1627d17534\"},\"headline\":\"Enquesta satisfacci\u00f3 de clients\",\"datePublished\":\"2017-03-21T11:52:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/ca\\\/enquesta-satisfaccio-de-clients\\\/\"},\"wordCount\":402,\"publisher\":{\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/ca\\\/enquesta-satisfaccio-de-clients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gremicat.es\\\/wp-content\\\/uploads\\\/2017\\\/02\\\/encuestachica.jpg\",\"articleSection\":[\"Sin categor\u00eda\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gremicat.es\\\/ca\\\/enquesta-satisfaccio-de-clients\\\/\",\"url\":\"https:\\\/\\\/www.gremicat.es\\\/ca\\\/enquesta-satisfaccio-de-clients\\\/\",\"name\":\"Enquesta satisfacci\u00f3 de clients - 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