{"id":9025686,"date":"2017-01-25T08:00:47","date_gmt":"2017-01-25T07:00:47","guid":{"rendered":"http:\/\/www.gremicat.es\/?p=9092"},"modified":"2017-01-25T08:00:47","modified_gmt":"2017-01-25T07:00:47","slug":"obligacio-fulls-reclamacio","status":"publish","type":"post","link":"https:\/\/www.gremicat.es\/ca\/obligacio-fulls-reclamacio\/","title":{"rendered":"Obligaci\u00f3 de tenir fulls de reclamaci\u00f3"},"content":{"rendered":"

Obligaci\u00f3 de tenir fulls de reclamaci\u00f3 en comer\u00e7os.<\/p>\n

[texto_central]<\/p>\n

Els establiments tenen l’obligaci\u00f3 de disposar de fulls de reclamaci\u00f3 i den\u00fancia?<\/strong><\/p>\n

Tots els establiments comercials han de tenir fulls oficials de queixa, reclamaci\u00f3 i den\u00fancia a la disposici\u00f3 de les persones consumidores i usu\u00e0ries.<\/p>\n

Queden exclosos de l’obligaci\u00f3 de disposar de fulls oficials de queixa, reclamaci\u00f3 i den\u00fancia:<\/p>\n

-Els fedataris p\u00fablics o el personal que exerceixi potestats p\u00fabliques sempre que sigui retribu\u00eft mitjan\u00e7ant aranzel.<\/p>\n

-Els serveis p\u00fablics prestats directament per l’Administraci\u00f3.<\/p>\n

-Els centres que imparteixen ensenyaments reglats.<\/p>\n

-Totes les activitats que disposen de normativa espec\u00edfica en mat\u00e8ria de fulls de queixa, reclamaci\u00f3 o den\u00fancia.<\/p>\n

Els establiments comercials han d’exhibir al p\u00fablic, de manera permanent i en un lloc ben visible, un cartell on s’anunci\u00ef la disponibilitat dels fulls oficials de queixa, reclamaci\u00f3 i den\u00fancia. En aquest cartell, tamb\u00e9 s’ha d’indicar un n\u00famero de tel\u00e8fon d’atenci\u00f3 ciutadana per fer consultes de consum i, si l’establiment disposa d’aix\u00f2, el n\u00famero de tel\u00e8fon o el correu electr\u00f2nic d’atenci\u00f3 al consumidor.<\/p>\n

Quan est\u00e0 obligat un establiment a lliurar el full de reclamaci\u00f3 o den\u00fancia?<\/strong><\/p>\n

Segons el Decret 121\/2013 de la Generalitat de Catalunya relatiu a la regulaci\u00f3 dels fulls oficials de queixa, reclamaci\u00f3 o den\u00fancia, un establiment est\u00e0 obligat a lliurar el full de reclamaci\u00f3 sempre que un consumidor, sigui client o no, la demani. \u00c9s obligatori lliurar-ho i segellar-ho en qualsevol cas, encara que no s’hagi formalitzat la relaci\u00f3 comercial o es consideri que la persona consumidora no t\u00e9 ra\u00f3. El fet de lliurar i segellar el full no implica l’acceptaci\u00f3 de les pretensions del reclamant, \u00fanicament indica que s’ha rebut la reclamaci\u00f3, i que s’estudiar\u00e0.<\/p>\n

Quan el full de reclamaci\u00f3 es formalitzi en l’establiment comercial:<\/p>\n

-S’ha d’indicar la data.<\/p>\n

-S’ha de segellar o signar.<\/p>\n

-L’establiment pot formular al\u00b7legacions, a l’apartat del full especialment habilitat a aquest efecte.<\/p>\n

L’establiment ha de quedar-se una c\u00f2pia i lliurar les altres dues al consumidor degudament segellades. \u00c9s obligaci\u00f3 del consumidor portar-la a l’organisme competent. En cas que no es facin les al\u00b7legacions a la reclamaci\u00f3 en el mateix full o que es vulgui estudiar millor el cas, l’empresa ha de respondre a la reclamaci\u00f3 en 30 dies.<\/p>\n

Per ampliar aquesta informaci\u00f3 consulti amb Assessoria laboral<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Obligaci\u00f3 de tenir fulls de reclamaci\u00f3 en comer\u00e7os. 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